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Is That a Tag on Your Blouse?

Filed in archive Case Studies by Anita Campbell on April 18, 2005

casino

Is Las Vegas going to stop being the place where "what happens in Vegas stays in Vegas"?:

"What happens in Vegas, STAYS in Vegas." Holy crap. Are there any words more magical than these?? This slogan is a get-out-of-your-crappy-mediocre-life free card, paving the way for the average, hopelessly bored working stiff to enjoy a precious few days of moral bankruptcy, rampant drug use and unprotected anonymous sex with multiple partners - and it's working like a charm, bringing people back to the city in droves.


Will RFID put a stop to all the fun, turning Vegas into a place where a tourist's every move is scanned and watched?

In most casinos, probably not right away. Instead, casinos may be watching their employees more closely than the tourists.

At least one casino is putting tags on waitresses, as this excerpt from Silicon.com indicates:
Tim Stanley, CIO of Harrah's Entertainment, told silicon.com his company is now fitting waitresses with the tags on their name badges in order to ensure drinks get to customers more quickly and to ensure that areas of the casino don't go unserviced.

He said it's not been without its problems -- most notably some opposition among the staff themselves -- especially as anybody slacking on the job will be exposed far more quickly.

And Stanley told silicon.com that is exactly what happened almost on day one of the trial, with one employee caught "loafing" and disciplined accordingly.

"Now, that person we caught probably won't be happy about it, but their co-workers should be," said Stanley.

"If this enables us to staff the casino properly and realise when and where we're under-resourced, then our waitresses aren't killing themselves out on the floor and can earn more tips and our customers are happier."


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